Items where Author is "Parasuraman, A."
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Parasuraman, A. and Grewal, Dhruv (2000) The impact of technology on the quality-value-loyalty chain: A research agenda. ISSN 0092-0703
Parasuraman, A. and Grewal, Dhruv (2000) The impact of technology on the quality-value-loyalty chain: A research agenda. ISSN 0092-0703